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Business terms and conditions

These General business terms and conditions are published by Studio NextLevel s.r.o. ID No .: 06536981, led by Mr. Zdeněk Pauch, with the establishment in Ceske Budejovice, Rudolfovska 60, 37001, Czech Republic . Invoicing data: Studio NextLevel sro, Chudenická 1059/30, Prague (hereinafter referred to as the “Seller”), operating an internet portal and e-shop , as the seller of the following products, including the Gift Voucher, to determine the prerequisites, terms and conditions for the preparation and execution of its transactions.
Terms specify and specify the rights and obligations of the Seller and its customers, which may be natural persons – non-entrepreneurs (hereinafter referred to as “Consumer”), natural persons – entrepreneurs and legal entities (all together hereinafter referred to as “Customer” or “Buyer”). All contractual relations are concluded in accordance with the laws of the Czech Republic. If the contracting party is a consumer, relations not regulated by the Terms and Conditions shall be governed by the Civil Code (Act No. 40/1964 Coll.) And the Consumer Protection Act (Act No. 634/1992 Coll.).
not a consumer, but an entrepreneur or a legal entity, the relationships not regulated by the General Terms and Conditions are governed by the Commercial Code, Act No. 513/1991 Coll., as amended.
By sending a binding order, the customer – buyer confirms consent to the complete wording of these Terms and Conditions and all of their parts valid for the internet shop at the moment of placing the order.
At the same time, it accepts the prices that are valid at the time of sending the order. The Buyer is sufficiently alerted to these General Terms and Conditions before placing an order and has the opportunity to become acquainted with them as well as the price of the ordered goods. These General Terms and Conditions form an integral part of the concluded contract. The Seller and the Buyer agree that in the event of a dispute between them arising from contractual relationships under these General Terms and Conditions, such disputes shall be settled definitively by the Arbitration Court attached to the Economic Chamber of the Czech Republic and Agrarian Chamber of the Czech Republic according to its Rules and Rules, and one arbitrator appointed by the President of the Arbitration Court from the list of arbitrators.

For these General Terms and Conditions, the term “order” means the unilateral legal act of the Buyer directed towards the Seller in order to receive the ordered performance from the Buyer (hereinafter referred to as the “Order”).
cz. Such an order must meet certain minimum requirements and contain certain necessary data for proper issue of documents and prompt delivery of the goods actually required to the customer.
Customers who are not registered at must provide at least the following information:
name and surname of the consumer or business name of the entrepreneur – legal entity or name and surname of the entrepreneur – natural person,
exact place of delivery including postal code or. state
Buyer’s ID, if entrepreneur,
accurate contact information (phone number),
number of pieces, color and size of ordered goods,
delivery method,
payment method.
The Seller is entitled to refuse or return to the Buyer an order that does not meet the essential requirements and necessary data and to provide the Buyer with a reasonable period of time to do so. Its futile expiration results in the order being viewed as if it has never been delivered.
The buyer has the option to review and correct the unsent order. delivery of a binding consent of the Seller to the Buyer with this proposal (binding confirmation of the order by the Seller), by email to the address specified by the Buyer in the order or during registration.
From this moment on, mutual rights and obligations arise between the Buyer and the Seller.
Studio NextLevel Ltd. does not take any responsibility for the design of the prints. The Buyer bears full responsibility for his order in any case adding graphics that are subject to any registration, designation or marking or will be the property of a third party. In the event that the buyer orders a product with its own uploaded graphics and Studio NextLevel will not know about the submitted graphics that it is a brand that is already registered and the buyer has no permission to use the graphics and Studio NextLevel s.r.o. such an order unknowingly creates, the customer has full responsibility for creating a product with this graphics customer. In case we know about graphics that is not the actual creation of graphics, we cancel the order.
Also, the buyer is always notified in advance when uploading graphics to the application on the website and must check that this is not another third party’s graphics. If the buyer checks the notice, the order is created and Studio NextLevel sro will not know or know that the graphics are not 3rd party Studio NextLevel sro may create but the full responsibility of the buyer, especially on behalf of the orderer, order creator and address specified in the order.


The buyer can cancel the order, respectively. Cancel without giving any reason before it is produced for customized goods – especially with individually created print.
Cancellations can be made either by phone at +420 723 514 368 or by e-mail at Further contact details of the Seller are listed in the Contact section of the Seller’s website
If the order is canceled by the Seller, the Buyer will be notified by email, to the address specified in his order or registration , or by phone, at the number given in your order or registration. In this case there will be an agreement between the parties regarding further steps (replacement of ordered goods by another, cancellation of the whole order, etc.).
If the buyer does not remove the ordered goods without prior cancellation of the order (accepted by the seller), with the production and delivery of these goods (mainly material costs, production costs, freight, storage, etc.).
This does not affect the right of the consumer not to take over the goods due to a conflict with the purchase contract (see Article VII. Of these General Terms and Conditions and the Complaints Procedure).
, in particular, it may donate or sell it to third parties, even if the original Buyer used its own graphic material to create the product in the Designer. This provision shall be without prejudice to the Seller’s right to recover from the original Buyer the costs relating to the non-removed order under point 3.

Delivery time of ordered goods is usually from 3 to 21 days after the conclusion of the purchase contract, ie after the binding confirmation of the order by the Seller.
In case of ordering only Gift Voucher, it is delivered immediately after the order is concluded. The customer prints it himself. (The gift voucher can be used to pay for the goods only after the credit has been credited to the Seller’s bank account.)
The estimated time to shipment of the Order is displayed when the order is placed on the Seller’s website. Delivery time to the customer is then dependent on the selected delivery, the customer can monitor the current status of their order on the site.
In exceptional cases, independent of the will of the Seller, even with all the Seller’s professional care 1 and 2 of these General Terms and Conditions, the Seller reserves the right to extend the delivery time. In such a case, the Seller undertakes to immediately inform the Buyer about the change of the delivery date of the goods.
The ordered goods will be sent to the delivery address of the customer’s choice by Czech Post, DPD, PPL or Zasilkovna courier. costs.

The Ordered Gift Voucher will be printed by the Customer at his own expense.
The postage will be added to the order price for shipments with a place of delivery within and outside the Czech Republic at the amount specified in the Purchase Options section.
Sending goods to other countries will be handled individually and the seller in these cases reserves the right to demand payment of goods and postage in advance.
All purchased goods are always accompanied by a tax document, which also serves as a delivery and warranty card.
The tax voucher for the Gift Voucher is sent to the Customer at the email address specified by the Customer. In the case of payment of the Voucher by cash on delivery, the tax document is delivered to the customer.
At the moment of receipt of the goods by the Buyer the responsibility for accidental destruction, damage or loss of the goods passes to him.

At the moment of closing the order containing the Gift Voucher (upon completion of the order, the Customer prints the Gift Voucher), the Buyer shall be liable for the unauthorized use of the unique Voucher code.

The purchase price of the goods (except for the Gift Voucher) consists of two elements, namely the fixed price of the substrate on which the print will be created and the variable price, which is influenced by the size or frequency of the proposed prints on the selected substrate. /> The offer of the sale of goods and the prices of these goods remain valid as long as they are displayed in the web interface of the store
The purchase price of the Gift Voucher is fixed.
directly when creating print designs and also when creating an order.
The purchase price includes VAT, all Seller’s expenses related to the packaging of the goods, their marking, submission of all relevant documents, shipping documents, the price of transport of the goods to the place specified by the Buyer as the place of delivery. ) –  Bank Transfer, Credit cart.
The holder of a valid Gift Voucher may use this voucher at its face value to pay for all or part of the order. If the value of the order is less than the value of the voucher, the remaining part cannot be paid or used on the next purchase. If the order amount is greater than the amount on the voucher used, the Customer may pay the remaining order value by any of the supported payment methods. Only one Gift Voucher can be used to pay for one order.
In the case of cash on delivery, the buyer is obliged to pay the purchase price in cash upon receipt of the shipment. The Seller is entitled to ask the Customer to pay a deposit for goods in the amount of 100% of the order value, especially for orders with a total price higher than 2000 CZK.This means prepayment.
In the case of bank transfer and online payment, the buyer is obliged to pay the purchase price by bank transfer to the seller’s account, indicating the order number as a variable symbol. Payment must be made within 5 (five) business days of placing a binding order. Contracts (Internet connection costs, telephone call costs) are borne by the buyer himself.

If the purchase contract was concluded using the means of distance communication, the Buyer has the right under Section 53 (7) of the Civil Code to withdraw from such a concluded purchase contract without stating the reason and without any penalty within 14 days of receipt of performance ordered. This period is intended to enable the Consumer to become sufficiently acquainted with the characteristics of the goods purchased and cannot be construed as a borrowing right. This right also does not serve as a way of solving the delivery of defective goods (see Article VII. Of these General Terms and Conditions and Complaints Procedure), but the concurrent use of this right is not excluded.
The customer is not entitled to use the 3 month withdrawal since the information referred to in point VI., 1 is to provide information on the possibility of withdrawal within 14 days without giving any reason, in accordance with the provisions of § 53, paragraphs 4 and 6 of the Civil Code.

Acceptance of withdrawal by the Customer without giving a reason within 14 days in the case of individually modified goods (especially goods with their own design) is not a legal obligation of the Seller. The Seller handles these cases on an individual basis and reserves the right to decide on the solution.
The Buyer acknowledges that if the goods returned by the Buyer are damaged, worn or partially consumed, the Seller shall be entitled to damages from the Buyer. . The Seller is entitled to unilaterally set off the claim for damages against the Buyer’s claim for refund of the purchase price.
If the above conditions are met, the Seller undertakes to take back the goods and issue a credit note. We do not issue a credit note.
Upon receipt of the returned goods by the Seller by return, but no later than within 30 days of withdrawal, the Customer shall refund the corresponding amount in a pre-agreed manner. The customer is refunded the amount corresponding to the price of the returned goods.
If the consumer exercises the right of withdrawal, the seller is only entitled to reimbursement of the actual costs incurred in returning the goods.

Except in cases where the withdrawal is expressly agreed, the consumer may not withdraw from the contracts pursuant to Section 53 (8) of Act No. 40/1964 Coll., The Civil Code, as amended:
their performance was initiated with his consent before the expiry of the period of 14 days from the receipt of the performance,
for the supply of goods or services the price of which depends on fluctuations of the financial market independently of the supplier for him, as well as perishable, worn or obsolete goods (especially products created by the customer in the designer)
for the supply of audio and video recordings and computer programs if the consumer has breached their original packaging, > for the supply of newspapers, periodicals and magazines,
consisting of a game or lottery.
Contract withdrawal form Download PDF on demand.

The warranty period and the conditions for complaint of goods are governed by the relevant provisions of the Civil Code.
The rights and obligations of the parties (procedure) in exercising the Buyer’s rights from liability for defects are regulated by the Seller’s Complaints Procedure. VIII. RULES AND CONDITIONS OF OPERATION AND ACCESS TO

The terms and conditions that Customer must adhere to when making print designs on the Seller’s website and the rules of conduct of those sites are governed by the Terms and Conditions of Operation and Access, which form an integral part of these Terms and Conditions.

The Seller declares that it is entered in the Register of Personal Data Processing maintained by the Office for Personal Data Protection.
Buyer agrees that the Seller will be his personal data obtained in connection with the contractual relationship and registration, ie in the registration and order form to process them for marketing and business purposes and for this purpose can make them available to third parties cooperating with the seller to ensure marketing events, all while respecting the applicable legislation, in particular Act No. 101/2000 Coll. on the protection of personal data, as amended.
The Buyer agrees that the Seller will disclose its personal data obtained in connection with the contractual relationship and registration, ie the data specified in the registration and order form to the courier service GEIS or payment processors from ComGate , for the purpose of contacting the Buyer by the deliverer, while respecting the applicable legal regulations, in particular Act No. 101/2000 Coll. on the protection of personal data, as amended.
The Buyer may revoke its consent to the storage and processing of personal data at any time by sending an e-mail to or notify the Seller by telephone at +420 723 514 368. In the same way he can change or control his data.

By registering at and / or placing an order, the Buyer agrees with the Seller’s right to use the data provided by him for marketing purposes within Studio NextLevel sro Zdeněk Pauch, for the purpose of developing and improving customer service. > Based on the registration and / or ordering of the provided contact information, the Buyer may be contacted by the Seller to provide information on products, services or news via email or SMS communication.
The Buyer may withdraw the Buyer at any time by sending an e-mail to or notify the Seller by telephone at +420 723 514 368.


After placing the order, the Customer has the option of using the payment gateway service, which will direct him to his / her bank’s internet banking or a secure card payment page. After the transaction, the gateway transmits information about the execution of the e-shop, which can ship the goods immediately after receipt of payment confirmation. Money transfers are made through ComGate Payments, as bank accounts.

Sensitive input data that you enter into the Internet banking system is protected by the payment gateways of the banks and does not reach the third-party environment. Payment processors only see transaction information provided by the bank with the transaction sent.

By concluding the purchase agreement, the buyer gives the seller consent to the processing of his contact data until his written statement of disagreement with this processing. The contact information provided by the buyer when ordering is for our sole use and will not be provided to any other entity except payment processors.


These General Terms and Conditions come into effect on the day of their publication on the Seller’s website The newer General Terms and Conditions cancel the General Terms and Conditions issued previously. Legal relationships based on these Business Terms and Conditions are always assessed according to the General Business Terms and Conditions in force at the time the legal relationship arose. General Terms and Conditions applicable to earlier periods can be sent by email upon request.
Studio NextLevel s.r.o. Zdeněk Pauch trades only on the basis of these General Terms and Conditions. Any change to them must be made in writing by Zdeněk Pauch. must expressly agree with it.
(These Terms and Conditions are valid and effective as of Januar 22, 2021.)